Accessibility

The NRW-Forum should be accessible to everyone - regardless of physical or cognitive abilities.

This page provides information on structural accessibility, support services and special guided tours. It is based on an independent audit carried out by ‘Reisen für Alle’ on 12 December 2024.

© NRW-Forum Düsseldorf, Foto Katja Illner

accessible travel to the venue

Travelling by car

Two marked disabled parking spaces are located on Joseph-Beuys-Ufer, in the immediate vicinity of the entrance to the NRW-Forum.
The parking spaces are approx. 250 cm wide and 500 cm long and are located on a level, paved surface.
The distance to the barrier-free entrance is approx. 20 metres. The path to the entrance is level, low-vibration and at least 150 cm wide.
The surface consists of firmly laid, narrow-jointed slabs that are non-slip even in rainy weather.
The access routes are visually rich in contrast, clearly laid out and easily recognisable as an entrance area from a distance.

Public transport

The Tonhalle/Ehrenhof underground station (lines U70, U74, U75, U76, U77) is about 450 metres from the main entrance.
Written information about the stop is available.
There are tactile guide strips and high-contrast visual floor indicators on the platform, which enable visually impaired people to find their way safely.
The route from the platform to the NRW-Forum is tactilely detectable and visually easy to recognise. Seating along the route provides additional relief for people with limited mobility.
A lift is available, but without an acoustic floor announcement.
An emergency call in the lift is confirmed acoustically, but this does not provide any visual feedback for people with hearing impairments.

Contact

NRW-Forum Düsseldorf
Ehrenhof 2
40479 Düsseldorf
Tel. +49 (0)211 – 56642101
Mail: info(at)nrw-forum.de

On Site

For visitors with reduced mobility and pushchairs, the NRW-Forum Düsseldorf is accessible without steps via a barrier-free side entrance. This is located at the rear of the building and is signposted via a tactile and visually high-contrast signposting system. Access is via a lift, which is opened by the service staff. There is a bell at this entrance which can be used to call the service staff.
The main entrance door is double-leaf and has a clear passage width of up to 183 cm. There is an automatic door opening system at the barrier-free entrance.
The entrance area is visually rich in contrast and easily recognisable thanks to a tactile change of floor covering.

Access to the building

Admission

Visitors with a degree of disability of 50 per cent or more pay the reduced admission price.
If a ‘B’ is noted on the disabled person's ID card, an accompanying person receives free admission.
You can find more information on the current ticket prices here.

Orientation in the building

There is a largely uninterrupted wayfinding system throughout the building.
The paths are level, low-vibration and free of obstructive thresholds.
Important areas such as the cash desk, lift and exhibition rooms are clearly visible and within sight.
Corridors and lifts are sufficiently wide, brightly lit and glare-free.
The wayfinding system is not tactile and does not offer continuous tactile or high-contrast floor guidance.

Elevators

Two lifts connect all publicly accessible levels of the building.
Barrier-free lift (side entrance): Car dimensions approx. 260 cm deep × 145 cm wide.
The controls are tactile, but not Braille.
The controls on the barrier-free lift are 109-122 cm high.
There is no horizontal control panel.
The lifts are brightly lit and glare-free.
There is an acoustic emergency call confirmation.
There are no visual signals for emergency call confirmation - therefore only limited use for deaf people.
There is no voice output.

WC

There is a barrier-free unisex toilet on the ground floor of the NRW Forum.
Another barrier-free public toilet is located outside at the Ehrenhof/Inselstraße (city toilet, accessible with a Euro key).
Both toilets are equipped with folding grab rails and wheelchair-accessible washbasins.
The exact locations are shown on the site plan, which is available in the building.

Rental offers

Wheelchairs can be borrowed free of charge. If this is the case, please give us advance notice of your visit using our contact form.
Portable folding stools are available in the exhibition area and can be used if required.

Tours

Guided tours are offered for people with walking disabilities and wheelchair users.
There are guided tours in German sign language for people with hearing impairments and deaf visitors.
There are also guided tours for blind and visually impaired people - with tactile exhibits.
Guided tours for people with cognitive impairments are conducted in easy-to-read language.
Participation is only possible by prior appointment.
Seating (mobile or fixed) is available during the guided tours.

Assistance-
dogs

Assistance dogs (e.g. guide dogs for the blind, signalling dogs) may be brought into all areas of the NRW Forum.
No restrictions apply.
Please bring appropriate proof for your assistance dog with you when you visit.